At Showlook Apparels, we are committed to providing our customers with high-quality products and exceptional service. We understand that sometimes, despite our best efforts, you may need to return or exchange an item. Please read our Return and Exchange Policy carefully to ensure a smooth process.

1. Eligibility for Returns and Exchanges:

• Items must be unused, unworn, and in their original condition.

• The return or exchange request must be initiated within 7 days of the purchase date.

• Original tags, packaging, and proof of purchase must accompany the returned item.

2. Non-Refundable and Non-Exchangeable Items:

• Personalised or custom-made items.

• Items damaged due to misuse, negligence, or improper care.

3. How to Initiate a Return or Exchange:

• Contact our Customer Service team at Info@showlook.co.in to initiate the return or exchange process.

• Provide your order number, the reason for return or exchange, and clear photographs if the item is damaged or defective.

4. Return and Exchange Procedure:

• Upon approval, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.

• Ship the item back to us securely, using a trackable shipping method.

• Once we receive the item and verify its condition, we will process your refund or exchange.

5. Refund and Exchange Options:

• Refunds will be issued to the original payment method within 7 business days after receiving the returned item.

• Exchanges will be processed, and the replacement item will be shipped promptly.

6. Return Shipping Costs:

 Customers are responsible for return shipping costs, except in cases of defective or damaged items.

7. Defective or Damaged Items:

If you receive a defective or damaged item, please contact us immediately with photographs and details. We will arrange for a replacement or refund.

8. Cancellation of Orders:

Orders can be cancelled within 24 hours of purchase. After 24 hours, the normal return and exchange policy will apply.

9. Contact Information:

For any questions or concerns regarding returns and exchanges, please contact our Customer Service team at Info@showlook.co.in

By shopping with Showlook Apparels, you agree to abide by this Return and Exchange Policy. We appreciate your understanding and cooperation in ensuring a positive shopping experience with us.